Kargo politikası

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LAXDOR Shipping Policy
LAXDOR offers high-quality physical products and ships to Turkey, Europe, the United States, and worldwide. This Shipping Policy outlines how your orders are processed, shipped, and delivered.
Shipping Fees
Shipping is free for all orders, with no minimum purchase required. For international shipments, customs duties, import fees, and local taxes are the responsibility of the recipient.
Delivery Times
Orders are processed and shipped within 2-5 business days after payment confirmation. For custom-made products, this period may extend (estimated 5-10 business days). Delivery times by region:
  • Turkey: 2-5 business days
  • Europe: 5-10 business days
  • United States: 7-14 business days
    Public holidays, customs processing, or carrier delays may affect delivery times.
Shipping Methods
Domestic shipments in Turkey are handled by PTT Kargo or Yurtiçi Kargo, while international shipments are handled by DHL or FedEx. A tracking number will be sent via email once the order is shipped. You can track your order on the carrier’s website.
Delivery Conditions
Please provide an accurate delivery address when placing your order. Additional shipping fees may apply for returns due to incorrect addresses. Undelivered or customs-rejected packages will initiate a refund process. For lost packages, we will work with the carrier; if confirmed, a full refund or replacement will be provided.
Returns and Exchanges
For returns or exchanges, please review our Refund Policy (/policies/refund-policy). Return shipping costs are borne by the buyer, except for defective products, in which case LAXDOR covers the costs. Return items to [your address] via DHL or PTT Kargo.
International Shipping
International shipments are subject to customs procedures, which may incur additional taxes or fees. Customs delays may extend delivery times. Hazardous materials, liquids, or prohibited items cannot be shipped.
Contact
For shipping-related questions, email info@laxdor.com (mailto:info@laxdor.com). Our customer service team is available Monday to Friday, 09:00-18:00.